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Working at CSU

Lance Baatz receives CPC Everyday Hero Award

February 28, 2013

IT troubleshooter never too busy to help out in ACNS.

Lance BaatzLance Baatz, IT professional in ACNS, has received the Everyday Hero Award from the Classified Personnel Council. Lance was nominated for the honor by Eva Burch of Facilities Management.

Lance has been has been at Colorado State University  for 11 ½ years and working in his present position in ACNS for 6 years. He was attracted to  the university because he enjoys the campus feel and the energy of being in higher education.

Lance was  nominated for an Everyday Hero Award because of his willingness to help out. 

“Lance is always available to troubleshoot issues or bounce ideas off of. He is never too busy to help when needed," Eva said. “I’ve thought about nominating Lance for the Everyday Hero award several times and never took the time. Last week’s situation made me take the time to complete the nomination form.”

The situation was that Facilities was having issues with slow response times with Outlook. Lance was able to take time to troubleshoot the issue, providing specific test scenarios to determine what was happening. Users in the department followed Lance’s instructions.

"The feedback we gave Lance was not specific enough for him to determine a solution," Eva continued. "Lance offered to log into one of the Facilities computers and recreated the error himself. Once he was able to do that, Lance had enough information to give us the solution to the email issue."

Volunteered to find solution

Lance didn’t have to volunteer to log into the Facilities’ computer, but by doing so, he had the exact environment users operate in and was able to determine the solution.

“I work with Lance often on email issues," Eva added. "He is always quick to respond with suggestions to resolve issues. If his suggestions don’t work, Lance is willing to take the extra time to troubleshoot the issue. … I learn something new about email configuration and troubleshooting each time I work with Lance. The added knowledge makes me a better technician.”

When Lance is not working he enjoys basketball and he is involved with coaching his young children in sports. He views himself as a life-long learner and wants to stay up to speed on current technologies.

When asked what he wanted fellow employees to know about himself, Lance says he enjoys doing what he does. He likes being involved and interacting with people. Lance said he was surprised and it is nice to know people appreciate your assistance when he found out he was nominated for the Everyday Hero Award.

Want to recognize a colleague?

Do you have a colleague who deserves recognition, a co-worker who makes the workplace better or someone who just “made your day?” Everyday Hero is a special recognition program sponsored by the Classified Personnel Council for recognizing outstanding employees within the CSU community. All Colorado State University state classified staff, administrative professionals, and faculty members are eligible to receive the award.

Go to the Classified Personnel Council website at cpc.colostate.edu to make a nomination.


Contact: Diane Hellbusch
E-mail: diane.hellbusch@colostate.edu
Phone: (970) 980-6490